Privacy Policy for Living Legend

Effective Date: December 20th, 2024

Living Legend ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, services, and other online platforms.

1. Information We Collect

a. Information You Provide to Us:

  • Personal Information: Name, email address, phone number, and payment information.

  • Content Information: Details you share during interviews, in forms, or through other communications.

b. Information We Collect Automatically:

  • Usage Data: Information about your interaction with our website, such as IP address, browser type, device type, and pages visited.

  • Cookies: Small data files stored on your device to enhance your experience.

c. Information from Third Parties:

  • Social media platforms or other third-party sources that you allow us to access.

2. How We Use Your Information

We use the information we collect to:

  • Provide, improve, and personalize our services.

  • Communicate with you about updates, new features, or promotional offers.

  • Process payments and deliver completed work.

  • Record Zoom calls for transcription and use as the basis for creating text using our custom system, which includes OpenAI technology.

  • Retain transcripts and completed chapters to facilitate the creation of additional chapters or the compilation of a full book upon your request.

  • Improve our AI systems and prompt engineering using transcripts and audio recordings from user interactions, while ensuring that no personally identifiable information (PII) is included in resulting prompts or models.

  • Use recordings for internal training purposes to improve interviewer techniques.

  • Ensure the security and functionality of our platforms.

  • Comply with legal obligations or enforce our terms of service.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following cases:

  • With Your Consent: When you explicitly agree to share your information.

  • Service Providers: With third parties who perform services on our behalf, such as payment processors (e.g., Stripe), email services (e.g., Mailchimp), customer support platforms (e.g., Tidio), analytics providers (e.g., Hotjar, Google Analytics), or transcription services. Additional third-party services may be used as necessary.

  • OpenAI: Personal information, including PII, will be shared with OpenAI’s systems as part of the chapter-writing process. OpenAI’s privacy and security measures apply to this data.

  • Legal Obligations: To comply with applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Your Choices

  • Access and Update: You may request access to or updates to your personal information.

  • Opt-Out: You can unsubscribe from marketing emails or opt out of certain data collection by adjusting your browser settings to refuse cookies.

  • Delete: You may request deletion of your personal information, subject to legal obligations.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Zoom recordings, related transcriptions, and completed chapters will be stored long-term to facilitate the creation of additional chapters or the compilation of a full book at your request, unless otherwise agreed upon.

6. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

7. Children's Privacy

Living Legend does not knowingly collect information from children under the age of 13. If you believe a child has provided us with personal information, please contact us, and we will take appropriate action.

8. International Users

Living Legend’s services are currently available only in the United States. If you are accessing our services from outside the United States, please be aware that data will be processed and stored in the United States, where data protection laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Living Legend
Email: hello@yourlivinglegend.com

By using our services, you agree to the terms of this Privacy Policy.